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Terms & Conditions

Welcome to Glacier Airtech By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before using our services.

Welcome to Glacier Air Tech Company. By using our website, booking our services, or interacting with our technicians, you agree to the Terms & Conditions outlined below. Please read them carefully before proceeding.

  1. General Terms
  1. Glacier Air Tech Company provides repair, servicing, installation, and maintenance for ACs, refrigerators, washing machines, and other home appliances.
  2. By booking a service, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
  3. Glacier Air Tech Company reserves the right to update, modify, or change these terms at any time without prior notice.
  1. Service Booking & Confirmation
  1. Service appointments can be booked via call, WhatsApp, website form, or email.
  2. A booking is considered confirmed only when the customer receives a confirmation message or call from our team.
  3. Same-day service is subject to technician availability and location.
  1. Diagnosis & Inspection Charges
  1. Inspection/visiting charges may apply if the customer does not proceed with the repair after the technician has diagnosed the issue.
  2. Diagnosis charges are non-refundable and vary based on appliance type and location.
  1. Service Charges & Payments
  1. All service and repair charges will be communicated upfront before the repair begins.
  2. Payments are to be made after the service is completed, via cash, UPI, bank transfer, or any accepted payment method.
  3. Additional charges may apply for spare parts, extra labour, gas refilling, or special treatments.
  1. Spare Parts & Warranty
  1. We use genuine or high-quality compatible spare parts depending on customer preference and availability.
  2. Warranty on spare parts is provided as per manufacturer or supplier guidelines.
  3. Warranty covers only the specific part replaced and does not apply to unrelated appliance issues.
  4. Warranty is void if:
    • The appliance is tampered with by a third party
    • Electrical fluctuations, water damage, or improper usage cause the issue
    • The customer fails to follow maintenance instructions
  1. Service Warranty
  1. Glacier Air Tech Company provides a limited warranty on repair services (typically 15–90 days depending on repair type).
  2. Warranty covers service workmanship only, not new issues or complications arising from old/different components.
  3. In case of warranty claims, the customer must provide the original service invoice or proof of service.
  1. Customer Responsibilities

Customers must ensure:

  1. Safe and easy access to the appliance.
  2. Availability of electricity, water supply, drainage, or other necessary resources during service.
  3. That no personal belongings obstruct the work area.
  4. Proper usage of the appliance after repair, following technician guidelines.
  1. Cancellation & Rescheduling
  1. Customers may reschedule or cancel an appointment free of charge if done before the technician arrives.
  2. If a technician has already been dispatched, a cancellation fee or visiting charge may apply.
  1. Limitations & Liability
  1. Glacier Air Tech Company is not responsible for:
    • Damage caused by pre-existing appliance issues
    • Electrical fluctuations, wiring problems, or voltage issues
    • Water damage or rusting
    • Issues caused due to improper handling by the customer
  2. We are not liable for any indirect, incidental, or consequential damages arising from appliance failure.
  3. Some issues may require multiple visits; timelines will depend on part availability and complexity.
  1. Refusal of Service

We reserve the right to refuse service if:

  1. The environment is unsafe or unhygienic.
  2. The appliance is beyond repair or not technically serviceable.
  3. The customer behaves abusively, aggressively, or unprofessionally.
  1. Privacy & Data Usage
  1. Customer information (name, phone number, address) is collected only for service-related communication.
  2. We do not share or sell customer data to third parties.
  3. Calls or chats may be recorded for training or quality purposes.
  1. Website Usage Terms
  1. All text, images, logos, and content on this website belong to Glacier Air Tech Company.
  2. Users may not copy, distribute, or republish any website content without prior permission.
  3. The information provided is for general purposes; actual service offerings may vary.
  1. Governing Law

All disputes are subject to Nagpur jurisdiction.
Any legal matters arising from our service shall be handled within the applicable laws of Maharashtra, India.

Contact Us

If you have questions about these terms, feel free to contact us:

Glacier Air Tech Company – Nagpur
📞 Phone: +91 9270802455
📱 WhatsApp: +91 9270802455
📧 Email: glacierairtechcompany@gmail.com

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