At Glacier Air Tech Company, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use our appliance repair services.
By accessing our website or booking our services, you agree to the practices described below.
- Information We Collect
We may collect the following types of personal information:
1.1 Personal Details
- Name
- Phone number
- Email address
- Residential or service address
1.2 Service-Related Information
- Appliance details (brand, model, issue type)
- Service requests or inquiries
- Appointment preferences
1.3 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking data (for improving user experience)
- How We Use Your Information
We use your data strictly for service-related and operational purposes, such as:
- Scheduling service appointments
- Confirming bookings and communicating updates
- Sending invoices, service summaries, or warranty details
- Improving customer experience and website performance
- Responding to inquiries or complaints
- Internal record keeping and service quality monitoring
We do not sell, trade, or rent your personal information to third parties.
- Sharing of Information
Your personal information may only be shared under the following conditions:
- Technicians & Service Providers – Only what is necessary to complete your repair request.
- Legal Requirements – If required by law, court order, or regulatory authority.
- Business Operations – For internal functions such as accounting, auditing, or customer support (with confidentiality obligations).
We do not share your information for marketing or advertising by third parties.
- Data Security
We take appropriate technical and organizational measures to keep your data safe. This includes:
- Secure data storage
- Restricted access to authorized personnel only
- Use of secure communication channels
- Regular system audits
While we strive to protect your information, no online system is 100% secure. However, we do our best to ensure maximum safety.
- Cookies & Tracking Technologies
Our website may use cookies to:
- Improve website speed and functionality
- Understand user preferences
- Enhance browsing experience
Users can disable cookies through browser settings, but certain website features may not work properly.
- Your Rights
As a user, you have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Ask for deletion of your data (subject to service record requirements)
- Opt out of non-essential communications
To request changes or deletion, contact us directly using the details below.
- Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Maintain service records
- Comply with legal and regulatory obligations
After this period, your data is securely deleted or anonymized.
- Updates to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Revised” date. Continued use of our services indicates acceptance of the updated terms.
- Contact Us
For questions, concerns, or privacy-related requests, please contact:
Glacier Air Tech Company – Nagpur
📞 Phone: +91 9270802455
📱 WhatsApp: +91 9270802455
📧 Email: glacierair7@gmail.com